Cloud technology hasn’t been around for long, but it’s evolution in that time has been nothing less than staggering.And with that, the level of understanding around what can be achieved through deploying a cloud environment has also grown at a rapid pace, particularly in the past five years. No longer simply...
Published: Dec 22, 2020
No one could have foreseen the terrible impact of the COVID-19 outbreak on humankind. In business too, the virus has had a devastated effect.
As shocking as the consequences of the Coronavirus are, the troubling truth is that it will not be the last time business and public sector organisations have to deal with seismic...
Published: Mar 26, 2021
We've had a tough 2020, but the ability to work and learn online from anywhere has been popular with faculty and students in higher education. Now that the systems are in place, academic leaders won’t want to see the work and budget that went into overhauling their entire IT framework go to waste.
So, what’s...
Published: Mar 10, 2021
When technology is the core of your business, managing risk is a 24/7 concern.
There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised....
Published: Apr 09, 2021
See how five leading brands modernized ITSM with ServiceNow.
For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—have...
Published: Apr 01, 2021
Even with a comprehensive multi-layered protection solution in place, no organization can prevent every endpoint attack. When an attack occurs, security teams need fast, effective response actions to mitigate the damage from a breach. That means the cyber-prepared business should aim to eradicate cyberthreats from the...
Published: Mar 31, 2021
Increasing Productivity, Unlocking New Revenues, and Powering Competitive Advantage
For many years, IT was focused almost exclusively on managing technology—in other words, keeping the lights on. Now, IT is expected to align with the business and become an equal partner in business success—increasing productivity,...
Published: Apr 01, 2021
Zero Trust priorities have evolved in 2020 to require solutions that secure your remote workforce with an end-to-end Zero Trust approach.
How should you go about building a Zero Trust strategy?
Forrester’s Zero Trust eXtended (ZTX) framework helps organizations understand the pillars (or focus areas)...
Published: Apr 12, 2021
This eBook reveals expert insights into how your contact center can effectively implement self-service capabilities to resolve issues quicker, leading to satisfied customers, reduced costs, and happy agents.
In this eBook you will learn:
The benefits of creating a self-service strategy
How to seamlessly...
Published: Mar 25, 2021
In the face of pandemic-related losses across all economic sectors, 90% of the businesses TCS surveyed have either maintained or increased their investments in their digital transformation efforts. The problem, they found, lies partly in outdated data models and insufficient and inadequate data management practices.
...
Published: Mar 24, 2020
As cloud computing adoption matures among organisations of all sizes, a growing number of midmarket companies are using both public and private clouds to enhance their business agility and performance.
New research by IDG reveals a key factor in hybrid-cloud success for midmarket organisations: Hybrid cloud users...
Published: Feb 04, 2021
As midsize firms turn to cloud to enable the agility needed to compete in the future of work, most will remain in a hybrid state for the foreseeable future. A shortage of resources and stakeholder alignment are the biggest threats to the success of these endeavors.
In January 2020, Dell commissioned Forrester Consulting...
Published: Feb 04, 2021
Retailers must accelerate their digital transformation if they want to be agile, resilient, and future-ready. This IDC whitepaper gives an overview of the critical transformation HR and finance need to undergo if they’re to provide an agile backbone to your retail business.
Read now.
Published: Jan 29, 2021
When organizations consider the amount of their IT budget that is spent on yearly maintenance, many focus primarily on the annual maintenance fees as a large and already-budgeted expense that must be paid without question.
But looking deeper at the total price of support, it can become apparent that millions of dollars...
Published: Mar 15, 2021