This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process...
Published: Oct 05, 2020
Why does data preparation take so long?
When they’re moving at the speed of business, data analysts have limited time to spend analyzing data before it goes stale. If analysts are forced to move slowly, they risk arriving too late to capitalize on potentially profitable transactions, investments, customer marketing...
Published: Aug 10, 2020
Download this whitepaper to discover how to protect your backup and recovery infrastructure from attacks.
Published: Oct 19, 2020
The "US Customer Experience Decision-Makers' Guide" is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations.
Find out more about your customers’ preferences and gain insights into what they value in customer experience. With information...
Published: Oct 12, 2020
Stacks of papers that need to be signed, filing cabinets full of paperwork— these are quickly becoming relics of the past. Whether or not it’s part of a formal initiative, your company will need to undergo a digital transformation if it’s to keep up with client (and employee) expectations.
Going...
Published: Aug 18, 2020
Dell Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dell EMC’s PowerScale OneFS powered systems (formerly known as Isilon). The purpose of this study is to provide readers...
Published: Aug 17, 2020
Business continuity is a perennial concern, and most organisations believe they have a plan in place that will help them navigate the crises and unanticipated events that can seriously derail normal business operations. To ensure that a strategy for business continuity can survive the unfortunate surprises of the real...
Published: Oct 20, 2020
In this era of digital transformation when organisations are racing to get products and services to market faster, their demand for agility has led to a new model of application development and delivery.
Citrix offers production-grade, fully supported application delivery solutions that provide the most comprehensive...
Published: Oct 20, 2020
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer expectations require a more responsive and strategic contact centre that can also foster brand differentiation and customer loyalty.
The growth of self-service channels, like communities and chatbots, is offloading...
Published: Jul 31, 2019
In 2020, we learned that remote work is no longer a nice-to-have perk—it is an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate at any time from anywhere using any device.
Over the last several months, IT leaders have found themselves in the center of...
Published: Oct 05, 2020
Eliminate the bottleneck in your DevOps workflow with Toad for Oracle Developer Edition and Toad DevOps Toolkit.
This e-book includes walk-throughs, implementation guidelines and links to videos that will show you how to use Toad ® for Oracle Developer Edition and Toad DevOps Toolkit to automate your database...
Published: Aug 10, 2020
Increasingly, Artificial Intelligence is showing up in the products we use and the activities we engage in, from our workplace apps to our customer experiences. Hopes are high. Promises are extravagant. And the potential is huge. But the reality today is considerably less grand. With typical “black box” approaches,...
Published: Sep 02, 2020
Finding your ideal technology vendor can be tough—but these tips can make it a lot easier. In this video, industry leader and Workday CTO Joe Wilson offers eight things you can do to ensure you find the vendor that’s right for your organization.
Published: Feb 05, 2020
When it comes to transforming how we work, we believe the best way to start is to ask the people doing that work.
That’s why we’re constantly in conversation with knowledge workers in companies of all sizes, to find out what they expect from work and learn about how they’d like to get things done...
Published: Sep 24, 2020