Brands need to take more control over how they engage customers. To make this happen, Marketing and IT must join forces.
To find success in today’s world, businesses are turning their attention to delivering experiences and creating connections through digital channels. Online and offline channels are no longer...
Published: Apr 29, 2021
In the face of pandemic-related losses across all economic sectors, 90% of the businesses TCS surveyed have either maintained or increased their investments in their digital transformation efforts. The problem, they found, lies partly in outdated data models and insufficient and inadequate data management practices.
...
Published: Mar 24, 2020
Originally a MobileIron customer with approximately 1,000 Good for Enterprise® licenses, this major financial services organization manages several hundred billion dollars in combined assets per year, assisting more than ten million clients annually. To help its employees work more effectively and provide better service,...
Published: Apr 16, 2021
Email is organisations’ most essential business tool—and today’s top malware delivery vector. It has become fertile ground for the most damaging cyber threats and all kinds of fraud, the channel where cyber attackers are most likely to compromise their targets.
The threats have changed. Yet much...
Published: Apr 21, 2021
Utility companies are often targeted because they can be used so effectively as phishing lures, as they hold sensitive information about millions of customers, including financial and contact data.
Utilities companies are busy implementing strategies to derive insight from and monetise the data that all these...
Published: Apr 16, 2021
Your boundless potential is calling
Ditch your broken on-premise tools and embrace the infinite cloud
Ready to shoot the moon? Learn how to:
Move to cloud-based ITSM for data visibility and platform flexibility
Assemble the right team to create change and foster innovation
Confidently launch...
Published: Apr 01, 2021
Enterprise businesses are constantly evolving and transforming. Digitalisation agendas, new strategies and product offerings mean there is no chance to sit still – particularly for the IT teams charged with making improvements happen. What hasn’t changed is the vital role that communication plays in business....
Published: Apr 23, 2021
Increasing Productivity, Unlocking New Revenues, and Powering Competitive Advantage
For many years, IT was focused almost exclusively on managing technology—in other words, keeping the lights on. Now, IT is expected to align with the business and become an equal partner in business success—increasing productivity,...
Published: Apr 01, 2021
Brands that offer outstanding digital experiences attract and retain more customers. But it’s difficult to know where you are, and how to improve.
That’s why we created this ebook: so you can find out if your brand’s content strategy is mature enough to meet your organization’s needs –...
Published: Apr 29, 2021
See how five leading brands modernized ITSM with ServiceNow.
For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—have...
Published: Apr 01, 2021
As organistions move towards a more distributed workforce, the traditional perimeter of the office network is long gone. Changes in workforce dynamics have created a unique set of cybersecurity considerations where people are the new perimeter.
It’s more important than ever to build a people-centric insider...
Published: Apr 22, 2021
With so much data available, and advanced tools at our fingertips, it’s possible to create dynamic, 360-degree customer profiles.
Discover the potential of data-driven, dynamic personalization in our new ebook.
You’ll learn:
The impact of analytics on customer profiling
Considerations...
Published: Apr 29, 2021
The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to adapt to remote workforces, virtual interactions and digital interchanges. To understand how digital document processes are supporting business resilience for financial service firms during the pandemic, Adobe recently...
Published: May 07, 2021
When technology is the core of your business, managing risk is a 24/7 concern.
There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised....
Published: Apr 09, 2021
