All business processes rely on agreements — whether those are agreements between business units, clients, partners, employees or even a mix of these stakeholders. Now more than ever, firms are examining their agreement processes to determine where and how they can be more efficient, more user-friendly and more secure....
Published: Aug 18, 2020
In 2020, we learned that remote work is no longer a nice-to-have perk—it is an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate at any time from anywhere using any device.
Over the last several months, IT leaders have found themselves in the center of...
Published: Oct 05, 2020
When it comes to transforming how we work, we believe the best way to start is to ask the people doing that work.
That’s why we’re constantly in conversation with knowledge workers in companies of all sizes, to find out what they expect from work and learn about how they’d like to get things done...
Published: Sep 24, 2020
We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over time, communications become consolidated into a single physical form factor, which for the most part was a smartphone or a desktop computer. 8x8 addressed both of those markets by combining video, voice, chat and contact...
Published: Oct 05, 2020
The "US Customer Experience Decision-Makers' Guide" is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations.
Find out more about your customers’ preferences and gain insights into what they value in customer experience. With information...
Published: Oct 12, 2020
Ransomware is the fastest growing global malware threat and one that often catastrophically impacts an organisation. However, there is little economic value for ransomware attacks on organisations with strong cybersecurity and hardened backup environments.
Make sure that describes your organization by following the...
Published: Oct 19, 2020
This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process...
Published: Oct 05, 2020
Download this whitepaper to discover how to protect your backup and recovery infrastructure from attacks.
Published: Oct 19, 2020
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging retailers to do all they can to improve their online close rate and reduce the instances of abandoned shopping carts.
A new study by Genesys, however, has revealed that many retailers in Romania...
Published: Oct 12, 2020
When technology is the core of your business, managing risk is a 24/7 concern.
There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised....
Published: Sep 24, 2020
One of the many shocking things about a pandemic is how quickly the unimaginable becomes the inevitable.
In less than 72 hours, even the world’s most traditional companies transitioned from office-based to working from home. Everyone could see that the word “work” was about to be redefined.
...
Published: Sep 24, 2020
Learn how a global investment firm of 1,400 employees made an immediate transition in response to Covid-19.
This story is part of an ongoing series exploring how organisations are supporting remote work during the Covid-19 crisis. We hope these stories provide actionable tips and inspiration that organisations can...
Published: Sep 24, 2020
Over the past few weeks, we’ve all been challenged to rethink how our teams work together. We’ve had to find new ways to maintain organisational agility, while making sure employees stay engaged.
But those adaptations alone simply aren’t enough. Business and technology leaders still need to meet...
Published: Sep 24, 2020
Companies across various industries are seeking to integrate AI & machine learning (ML) into workflows for a wide range of essential processes, including customer service, supply chain, operations, and strategic decision-making. However, it can be difficult for today’s leaders and their teams to separate the...
Published: Oct 05, 2020