As web experiences have become richer and more targeted over the years, there’s been a persistent gap that just hasn’t been filled—namely, the ability to speak directly to each individual web visitor. As the name suggests, web messaging is designed to help brands reach people via the web, whether that’s...
Published: Sep 27, 2021
Business email compromise (BEC) and email account compromise (EAC) are complex problems that require multi‑layered defences. Cyber attackers have countless ways of tricking your users, preying on their trust and exploiting their access to key data, systems and resources. To succeed, attackers need to find just one tactic...
Published: Apr 21, 2021
The findings in this large-format survey reinforce existing statistics and, in certain instances, actually mirror prior year data—despite enterprises dealing with a global pandemic and the resulting resource and financial issues. Staffing levels, ease of hiring, and retention remain pain points across the globe,...
Published: Oct 01, 2021
Interactions between consumers and brands are increasingly playing out across a wide variety of different online touchpoints, channels, and platforms. This whitepaper explores key trends impacting email marketing, alongside what makes it unique and powerful. It also explores how you can make the most of data whilst building...
Published: Sep 24, 2021
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived of the ability to visit physical stores and offices, customers turned to the contact centre and companies' websites to answer their queries. The agent role in the digital...
Published: Sep 27, 2021
Starting a new training programme may seem daunting. Maintaining one that keeps your users engaged, changes their behaviour and reduces your organisation’s exposure to threats might be an even bigger challenge.
This guide shows you how to create and sustain an efficient and effective cybersecurity education...
Published: Apr 21, 2021
This report illustrates the results of the annual ISACA® global State of Cybersecurity Survey, conducted in the fourth quarter of 2020. Part 1 predominantly focuses on the current trends in cybersecurity workforce development, staffing and cybersecurity budgets.
Download now to see the key findings alongside...
Published: Sep 24, 2021
Today’s digital fluent customers have high expectations and are the least loyal of all groups. Great CX is the key to retaining digital-fluent customers who leave the moment their expectations aren’t met. Our concise guide to omnichannel will allow you to evaluate whether your system drives the seamless omnichannel...
Published: Sep 27, 2021
All email, cloud, and compliance solutions are not created equal. As organisations make the move to Microsoft 365, many assume that the platform's built-in or bundled features will keep users safe and compliant. But these “good enough” features may not be good enough for your organisation.
Download...
Published: Apr 21, 2021
Email is organisations’ most essential business tool—and today’s top malware delivery vector. It has become fertile ground for the most damaging cyber threats and all kinds of fraud, the channel where cyber attackers are most likely to compromise their targets.
The threats have changed. Yet much...
Published: Apr 21, 2021
Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can help drive business growth.
Download now for access to the entire guide alongside key research that we at Braze have conducted.
Published: Sep 24, 2021
Insider threats come in all shapes and sizes and affect organisations across all industries and geographies. Understanding the motives behind them is key to defence. One of the best ways to do this is to study some of the bold, headline-generating insider threats that have taken place recently, like the big Twitter debacle...
Published: Apr 22, 2021
There’s no question that organisations (and individuals) faced many challenges in 2020, both new and familiar. Information security teams felt the strain, too.
On top of “ordinary” cybersecurity issues, professionals in these roles dealt with an explosion of pandemic-themed phishing scams and a continued...
Published: Apr 21, 2021
Whether they result in fraudulent wire transfers, misdirected payments, diverted payrolls, supply-chain fraud or exposed personal data, BEC and EAC attacks are growing. The good news: these threats can be managed. With the right technology, tighter fiscal controls and a people-centric approach to stopping them, you can...
Published: Apr 21, 2021
