In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations in Western Europe are adjusting to that new normal by adopting collaboration and productivity technologies to continue operating in this virtual environment. As they enter a recovery phase, a number of these technologies...
Published: Sep 28, 2020
In 2020, we learned that remote work is no longer a nice-to-have perk—it is an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate at any time from anywhere using any device.
Over the last several months, IT leaders have found themselves in the center of...
Published: Oct 05, 2020
Enterprises are actively modernizing their IT infrastructure to support digital transformation initiatives and drive greater operational efficiencies. ESG research demonstrates that organizations are taking advantage of public cloud services (IaaS & SaaS) and upgrading their on-premises infrastructure to create robust...
Published: Aug 18, 2020
Not all analytics platforms are created equal. Choosing the right one is essential to making discoveries that have the power to drive real change. But too often the evaluation is based on narrowly-focused criteria around just features and functions, limiting the impact analytics can bring to your organization.
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Published: Oct 12, 2020
Cloud-native infrastructure and application management techniques empower organizations to build and run scalable applications in modern, dynamic environments. Within these environments, cloud-native applications are centered around declarative APIs to interface with the infrastructure—the primary purpose is delivery...
Published: Oct 20, 2020
Over the past decade, cloud computing has grown to become an integral part of the enterprise IT environment. But this growth has also introduced new challenges. Driven by business strategy and technical requirements, enterprises are now deploying workloads across multiple public, private, and edge cloud platforms. ...
Published: Aug 18, 2020
In this era of digital transformation when organisations are racing to get products and services to market faster, their demand for agility has led to a new model of application development and delivery.
Citrix offers production-grade, fully supported application delivery solutions that provide the most comprehensive...
Published: Oct 20, 2020
Companies across various industries are seeking to integrate AI & machine learning (ML) into workflows for a wide range of essential processes, including customer service, supply chain, operations, and strategic decision-making. However, it can be difficult for today’s leaders and their teams to separate the...
Published: Oct 05, 2020
The "US Customer Experience Decision-Makers' Guide" is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations.
Find out more about your customers’ preferences and gain insights into what they value in customer experience. With information...
Published: Oct 12, 2020
The modern enterprise lives in a multi-cloud world, where delivery of infrastructure resources and IT services is expected in real time. Infrastructure and operations teams must, in turn, respond to the needs of the business rapidly. The result, all too often, is infrastructure complexity and “sprawl” –...
Published: Aug 18, 2020
Dell Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dell Technologies Cloud. The purpose of this study is to provide readers with a framework to evaluate the potential financial...
Published: Aug 17, 2020
The decision of where to run applications has grown steadily more complex and cloudier over the past decade. On the heels of the transition from physical to virtualized infrastructure, public and private cloud infrastructure consumption models came to the fore. Cloud consumption allows end-users to provision, scale, and...
Published: Aug 17, 2020
Dell Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dell EMC’s PowerScale OneFS powered systems (formerly known as Isilon). The purpose of this study is to provide readers...
Published: Aug 17, 2020
This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process...
Published: Oct 05, 2020