The US Customer Experience Decision-Makers’ Guide 2019-20

This resource is published by Genesys


The "US Customer Experience Decision-Makers' Guide" is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations.

Find out more about your customers’ preferences and gain insights into what they value in customer experience. With information gathered from over 200 senior customer experience and customer contact professionals as well as 1,000 consumers, this report gives you insights to improve your customer experience strategy. The report covers:

  • Why customer experience is important
  • Customer experience budget, ROI and technology
  • What customer experience means to customers
  • Information on omnichannel and customer experience
  • Customer experience benchmark and strategies

Downloand to discover how and why organizations are driving radical customer experience improvement programs with this analyst guide.


Related categories
Storage, Software, Applications, CRM, Databases, Compliance, Security Management, CRM, ERP, Apple, Databases, Storage, Email, Email Management Software, Email Management, Storage, NAS, Human Resources, Cloud, Analytics, Machine Learning, AIM, Artificial Intelligence


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