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NICE inContact

The Inner Circle Guide to AI, Chatbots & Machine Learning

This resource is published by NICE inContact

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"The Inner Circle Guide to AI, Chatbots & Machine Learning" is part of a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, and a view on what the future holds.

This independent analyst report is based on surveys with over 200 UK and US organisations and 1,000+ interviews with UK and US consumers. It tackles six of the most popular questions buyers have asked related to AI implementations.  

This Report Covers:

  • Uses of AI in the contact centre
  • Improve Self-Service and Assisted Service
  • Improve digital channel experience & decrease cost per contact centre
  • Optimise business process
  • AI implementation
  • The future of AI in the contact centre

Download your copy of this industry report to learn what impact AI, Chatbots & Machine Learning can have on your delivery of exceptional CX!

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Related categories
Software, Applications, CRM, Databases, Network, VOIP, Compliance, CRM, ERP, Apple, Databases, Email, Email Management, Spam, RAID, SAN, Cloud, Analytics, Machine Learning, AIM, Artificial Intelligence, Connectivity

 

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